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Sharing the recommendations of Rubin Thomlinson’s workplace assessment of the Emergency Department at Southlake

At Southlake Regional Health Centre, we share a deep commitment to providing the highest standard of care and conduct for all patients, employees, and the community we serve. We also value transparency. We understand that a hospital culture based on mutual respect starts – and ends – with Southlake’s people, their safety, and their empowerment to do their best at all times.

For those reasons, when anonymous comments about the working environment in our Emergency Department surfaced last year, Southlake’s Senior Leadership Team and the Board of Directors took them seriously. After an internal assessment by Southlake’s Chief of Staff, Southlake retained Rubin Thomlinson, a law firm specializing in third-party workplace assessments, to conduct an independent review.

After gathering information about the workplace climate and culture of our Emergency Department, Rubin Thomlinson recently provided Southlake’s Senior Leadership Team and Board of Directors with recommendations based on their findings. With the understanding that we can always improve our existing practices and protocols, Southlake will use these recommendations to further reinforce constructive interdisciplinary communication, ensure transparent hiring practices, increase management engagement and promote diversity.

In the coming months, with the full support of the Board of Directors, we will launch a number of new initiatives to build on our existing foundation. We’re motivated by the opportunity to do everything in our power to ensure that all of us at Southlake are supported so we can all provide the best care to those who count on us.

Please click here for a summary of the recommendations from Rubin Thomlinson.

You can also click here for an overview of our actions to date and next steps in response to Rubin Thomlinson’s recommendations.

If you have any questions, please contact OfficeOfThePresident@southlakeregional.org.


Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
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